Originally posted by DoctorKillJoy
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You can use the Q-score, which is a cheaper, standardized way. Or you can do a dedicated focus group. Focus groups are pricier. It is an iterative process. Test. Collect data. analyze. make adjustments. Test again. re-adjust. Etc.
For example, after Star Jones left The View, she had very high name recognition, but also very high 'negatives'. Time Warner conducted a lot of focus groups and solicited feedback on how to counteract those negatives while still leveraging her existing market penetration. It is often easier to "rehab" an existing star's image than to "create" a new star. Anyway, they got the feedback about her overt materialism, her husband, and her appearance, etc.
Star Jones made those adjustments and Time Warner gave her a show on Court TV.
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